Disclaimer and Limitation of Liability

1) Platform role (we are not the seller)

WassapShop provides tools that help merchants create online storefronts and communicate with customers, including via WhatsApp. WassapShop is not a marketplace, broker, agent, escrow service, shipping provider, payment processor, or reseller. We do not own, sell, store, package, ship, or deliver products listed by merchants on our platform.

Any transaction, agreement, or communication is strictly between the merchant and the customer. Merchants are solely responsible for the products/services they advertise and sell, including pricing, availability, delivery, returns, refunds, warranties, and customer support.

2) No guarantee of outcomes

We do not guarantee sales, revenue, conversion rates, customer satisfaction, delivery timelines, or business results. Any examples, metrics, or estimates shown on our website or dashboard are informational and may not reflect actual results for every user.

3) Fraud, scams, and “bad actors”

We work to maintain a safe platform, but you understand that we cannot fully control or guarantee the identity, conduct, quality, safety, or legality of merchants or customers.

WassapShop is not responsible for losses caused by:

• Scams, fraud, chargebacks, fake transfers, or impersonation
• Non-delivery, delayed delivery, or disputes between buyer and seller
• Misleading listings, misrepresentation, or unfair trade practices by merchants
• Any direct or indirect harm resulting from interactions outside our control

Merchants must operate lawfully and honestly. Customers should only transact with merchants they trust and should take reasonable precautions before paying.

4) User content and intellectual property (copyright/trademarks)

Merchants may upload content such as product photos, logos, names, descriptions, brand assets, and promotional media (“User Content”). Merchants are solely responsible for ensuring they have the legal right to use and publish this content.

WassapShop does not verify ownership of User Content and is not liable for copyright, trademark, or other IP violations committed by users. If you upload or publish User Content, you represent and warrant that:

• You own the content or have valid permission/licenses to use it
• Your content does not infringe any third-party rights
• Your content is not illegal, deceptive, or harmful

We reserve the right to remove content, disable storefronts, or suspend accounts if we believe there is IP infringement or abuse.

5) Prohibited use (no illegal or harmful activity)

You may not use WassapShop to:

• Run scams, deceptive schemes, or impersonate others
• Sell illegal, stolen, counterfeit, or prohibited goods/services
• Infringe copyright, trademarks, or other rights
• Harass, threaten, exploit, or mislead customers
• Distribute malware, phishing links, or harmful code
• Evade enforcement actions or create new accounts to bypass restrictions

Violation may result in immediate suspension or termination, without notice.

6) Payments, transfers, and chargebacks

If you accept payments (including bank transfer or third-party payment providers), you are responsible for verifying payments and handling refunds, disputes, and chargebacks. WassapShop is not liable for failed payments, fake alerts, chargeback losses, payment reversals, or banking/provider downtime.

7) Third-party services and WhatsApp

WassapShop may integrate with or link to third-party services (including WhatsApp, payment processors, hosting, analytics, and messaging tools). We do not control these services and are not responsible for their availability, policies, outages, account bans, or losses caused by their actions.

WassapShop is an independent platform and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta.

8) No warranties

The platform is provided on an “as is” and “as available” basis. To the fullest extent allowed by law, WassapShop disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9) Limitation of liability

To the fullest extent permitted by law, WassapShop and its founders, employees, contractors, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities arising from:

• Use of (or inability to use) the platform
• Any merchant-customer transactions or disputes
• Content uploaded by users
• Suspected fraud or unauthorized activity
• Third-party services, outages, or policy enforcement

Where liability cannot be excluded, our total liability will be limited to the amount you paid to WassapShop in the three (3) months prior to the event giving rise to the claim (or the minimum amount allowed by law if you paid nothing).

10) Reporting abuse and takedowns

If you believe a storefront or listing violates the law or infringes intellectual property rights, you may report it to us. We may request supporting documents and may remove content or restrict accounts at our discretion.

11) Legal compliance and responsibility

Merchants are responsible for complying with all applicable laws, regulations, taxes, and consumer protection obligations in their operating region, including rules relating to advertising, product safety, privacy, and refunds.